Right of return / replacement. In case of a real defect or lack of a contractual quality, the buyer is entitled to alternatively without charge a) repair of the product or b) replacement or c) proportional to the defect reduction of the price or d) withdrawal from the sale.
The consumer has the right to demand, without charge, the correction or replacement of the product if:
- The order is executed incorrectly, ie the item is delivered other than that of the order or incorrect quantity or defective product or damaged packaging.
- The consumer should contact the store within 48 hours from the receipt of the product by phone + 302731025145 or email firstname.lastname@example.org, in order to point out the problem and to approve its return.
- If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition received.
- In any case, the product must be returned with all the original accompanying documents (purchase receipt, warranty, instructions for use) and in its original packaging.
- Returns are made with the postal company that will indicate the store to customers and at the expense of the store.
Right of withdrawal. The consumer has the right to withdraw unjustifiably within fourteen (14) calendar days, unless a longer period has been agreed, returning the goods to their original condition, without being charged at any cost, except for the return costs. This deadline starts from the receipt of the products. In case of exercising the right of withdrawal by the consumer, the supplier is obliged to return the amounts paid by the consumer within thirty (30) calendar days.
The exercise of the right of withdrawal by the consumer is possible if:
- It concerns a product that has NOT been preceded by a personalized order, such as wedding rings, or conversions or a product that is not on our list.
- Fill in and send the relevant withdrawal form issued to him during the execution of the order.
- The product has not been worn or used beyond the test, no pieces have been removed from the bracelet of the terminology and no modifications have been made to the jewelry.
- The tabs of the "STAMELOS" store and the product labels have not been removed or destroyed in any way.
- All accompanying documents of the product are returned, such as the warranty, instructions for use, and proof of purchase.
- The product is shipped in the package in which it was received.
- An e-mail is sent to email@example.com with a return and reference of the order code.
The store "STAMELOS" does not bear any responsibility for any loss or damage of the product during the transfer of the return.
In case the products are returned damaged or incomplete, the store "STAMELOS" has the right to request compensation from the customer, the amount of which will be determined by the status of the products, and to unilaterally offset part of this claim against the claim. the customer's.